Last Updated: October 26, 2026

At Itemqazo, we are committed to providing a reliable and convenient shopping experience for customers purchasing automotive accessories, car storage organizers, seat accessories, safety products, repair tools, and other automotive essentials.

We understand that a product may not always meet your expectations. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged or defective products, and order cancellations for purchases made through itemqazo.com.

1. Return Eligibility

Itemqazo accepts eligible return requests within 30 calendar days of delivery.

To qualify for a standard change-of-mind return, products should be unused, uninstalled, in their original condition, and returned with their original packaging, accessories, components, manuals, and other items supplied with the order, where applicable.

Proof of purchase, such as an order confirmation or order number, is required to process a return request.

For automotive accessories and vehicle-related products, customers should carefully review product specifications, dimensions, compatibility information, and installation requirements before use.

Products that have been installed, modified, used, or damaged through improper handling may not qualify for a standard change-of-mind return, except where required by applicable law.

These conditions do not limit any statutory rights or remedies you may have regarding defective, damaged, incorrect, unsafe, or otherwise non-conforming products.

2. How to Request a Return

To initiate a return, please contact our customer service team at [email protected] within 30 calendar days of receiving your order.

Please include the following information in your request:

Your order number.

The product name or relevant product link.

The reason for the return.

Photographs or other supporting information, if the product is damaged, defective, incomplete, or different from what you ordered.

Our customer service team will review your request and provide return authorization and instructions where the return is approved.

Please do not send products back before receiving return instructions from our team. Unauthorized returns may cause delays in identifying and processing your package.

We aim to respond to return inquiries within 1–2 business days, excluding weekends and public holidays.

3. Damaged, Defective, or Incorrect Products

We take reasonable steps to ensure that orders are prepared and shipped correctly.

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact [email protected] as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs of the affected product and packaging where reasonably available.

After reviewing the circumstances, we will provide an appropriate resolution in accordance with applicable law. Depending on the situation, this may include a replacement, repair where appropriate, refund, or another available remedy.

For confirmed damaged, defective, or incorrect products, Itemqazo will cover reasonable return shipping costs or provide another appropriate solution, subject to applicable legal requirements.

Please contact us before attempting repairs or modifications that could worsen the issue. This will help us assess the problem and determine the appropriate next steps.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

4. Return Shipping Costs

For eligible returns requested because a customer changes their mind, selects the wrong product, or no longer needs the item, the customer is responsible for return shipping costs unless otherwise required by applicable law or agreed by Itemqazo.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

If an item is confirmed to be defective, damaged, incorrect, or otherwise eligible for a remedy requiring seller-paid return shipping, Itemqazo will cover reasonable return shipping costs or arrange another appropriate solution.

Please contact our customer service team before arranging return shipment so that we can provide the appropriate instructions.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been resolved.

5. Refund Processing

Once an approved return has been received, we will inspect the returned product and assess its eligibility for a refund.

We aim to notify customers of the refund decision within 3–5 business days after receiving the returned item.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.

The time required for funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

If you have not received an approved refund after the applicable processing period, please contact [email protected] with your order number so that we can assist you.

Refunds may be adjusted where permitted by applicable law to account for any agreed or legally permitted deductions.

6. Non-Returnable Items

Certain products may be excluded from standard change-of-mind returns where permitted by applicable law.

These may include personalized or custom-made products, products clearly identified as non-returnable before purchase, and items that have been used, installed, modified, or damaged by the customer and no longer meet the applicable return conditions.

Automotive products that have been installed or altered may be ineligible for a standard change-of-mind return if they no longer satisfy the applicable return requirements.

However, these exclusions do not affect any rights or remedies you may have concerning products that are defective, damaged, incorrect, unsafe, or otherwise fail to meet applicable legal requirements.

If you are unsure whether an item is eligible for return, please contact [email protected] before sending it back.

7. Order Cancellations

If you wish to cancel an order, please contact [email protected] as soon as possible and provide your order number.

We will make reasonable efforts to cancel the order before it enters fulfillment or is shipped.

Once an order has been processed for shipment or handed over to a shipping carrier, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

If a cancellation is approved before shipment, any eligible refund will generally be issued to the original payment method.

Cancellation requests are subject to order status, fulfillment conditions, and applicable legal requirements.

8. Exchanges

Exchanges are subject to product availability and eligibility.

If you receive a damaged, defective, or incorrect product, please contact our customer service team before returning the item so that we can determine the appropriate resolution.

For a change-of-mind exchange, the original product must meet the applicable return conditions.

If the requested replacement is unavailable, we may offer another suitable resolution, including an eligible refund where appropriate.

Please contact [email protected] to discuss an exchange before shipping any product back.

9. Return Instructions and Return Address

All returns must be approved by Itemqazo before shipment.

After reviewing your request, our customer service team will provide the applicable return instructions and confirm the appropriate return destination.

Please do not send returned products to our registered business address unless our team has specifically confirmed that it is the correct return destination for your order.

Customers are responsible for following the return instructions provided by our team. Return shipments sent without prior authorization may experience delays in identification and processing.

For international returns, applicable customs declarations and shipping requirements must be followed.

10. Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, or damaged and defective products, please contact us using the information below.

Brand Name: Itemqazo

Legal Business Name: Wuhan Yixin Asset Operations Co., Ltd.

Email: [email protected]

Registered Business Address:

Shop No. 02, First Floor, Unit 12, Building 2, Phase I, Huazhong Wengu Zhiyin Shengtang, Caidian Subdistrict, Caidian District, Wuhan, Hubei Province 430100, China.

Our customer service team aims to respond to inquiries within 1–2 business days, excluding weekends and public holidays.

Thank you for choosing Itemqazo. We appreciate your trust and are committed to providing a fair, transparent, and helpful resolution when return or refund issues arise.